Warranty Terms

Warranty Terms

We are dedicated to providing you with products of the best quality, but it might not perform as expected by the time delivered. In such cases, please do not hesitate to contact us and we will be responsible for you.

Do I need to send defective products back?

Ledom is famous for its after-sale service. In order to save your shipping fee, there is no need for you to send these defects back. But the following information needs to be provided when asking for replacements:

1) Defective description:

2) Order number/date:

3) Serial number and warranty code:

4) Product name and quantity:

5) Defective Video or pictures:

Note: Video/video links or pictures must be straight to the point and show the problem clearly.
When defects are found, please inform your sales representative or email us at service@ledomtech.cc as early as possible. We will solve your problem as soon as possible.

When will Ledom send me replacement?

Generally, we will ship the replacements along with your new orders after receiving your defective products information and confirming the problems.

If there are any questions, please chat with us online or email us to service@ledomtech.cc, thank you.